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FAQs

Where does the silk come from?

We buy most of our silk from China and a very small amount (the shot dupions) from India. We have been buying direct from China for about 11 years now and have a good relationship with a factory out there. It comes to us white and we do everything else to it. China is responsible for most of the world’s silk production.

Are your silks 100% pure?

Yes the majority of our fabrics are 100% pure silk. The ones that are not, for example velvet, silk/viscose satin and other mixed fabrics, then these are clearly marked.

Do you produce the silk on site?

Although we don’t weave the silk (it comes to us white on rolls) we do carry out all of the silk printing and dying processes here at Beckford. That’s why we can respond so quickly to your order.

What's the minimum I can order?

With most of our fabrics the minimum is 0.5 metre. If you want one of our less popular fabrics dyed in one of our stock colours then the minimum is 5m (10m for Twill and Organza).

What if I don't want to order online? Is there someone I can speak to?

We are more than happy to take your order over the telephone, or just answer your queries if you have any. Telephone us Monday to Friday from 9am to 5pm on 01386 881507. We regret we are unable to take telephone orders on Saturday.

Can I come and see the fabric before I buy?

Yes, The Silk Store, Velvet Box and Accessories Shop are all open to the public Monday to Saturday from 9am to 5pm. And if you come on a week day then, for a small charge, you can go upstairs and watch the silk being printed.

Do you do swatches?

Yes if you click on individual fabrics and colours that interest you, then there is a facility for adding a swatch (5″ x 7″, 13 x 18cm) to your shopping basket. You can also purchase cards showing our full range of white fabrics, our heavy dupions, our range of velvet colours, as well as a colour card showing our complete range of 60 stock colours.

How soon will I get my order?

Once we receive your order and the payment has gone through, we will prepare and despatch your order, usually the same day. If we are dying a stock colour for you (marked as Dyed to Order) then we normally get this done within a couple of days.

How is my order sent?

If you choose the UK standard carriage option your fabric will be folded and despatched in a postal bag by first class recorded post. UK fabric orders over the value of £250 will be put on a roll and sent by overnight carrier (at no extra cost).
UK Only Next Day Delivery orders are folded and despatched in a postal bag by Special Delivery Post.
If you choose the delivery option “On the Roll”, your fabric will be sent on a roll by overnight carrier.

I am ordering from abroad. How quickly will I get my order?

We have an increasing number of customers in Europe and find that on average, packages take about 5 to 7 days to be delivered. Also if you have a valid Europen Union VAT number then this can be entered in the checkout and will be deducted from your payment. For customers in America, Canada and Australia, then it can take up to two weeks. If you want your order to be sent using a carrier, then email us and we will get you a quote.

Are your silks washable?

Yes all our silks are hand washable and if they are dyed or printed, they have already gone through a wash as part of the process.

We recommend that you hand wash your fabric, scarf or finished garment in tepid water and a mild detergent. Once rinsed, gently squeeze out the excess water (do not wring when wet) and lay flat between towels until you are ready to iron. Iron damp on the reverse with a fairly hot iron.

Are your velvets washable?

Yes, the velvet has already gone through a washing process. HOWEVER you will need to tumble dry it in order to raise the pile and restore the softness of the fabric. If in doubt, dry clean.

Will the silk shrink and should I wash it before making up?

If it is one of our dyed or printed silks then it has already gone through a washing process so you don’t need to do it again. If you are using our natural white silk then it may be worth washing it before making up as you may get a very small amount of shrinkage. A fabric such as georgette will appear to shrink quite a bit after washing however it will easily pull back out with ironing. If you are at all concerned then just give us a call or drop us an email to double check.

Can you dye a dress for me?

No, sorry. The dying equipment we have only works for lengths of fabric and not made up garments.

Why don't you dye silk duchess satin?

Duchess satin is a particularly heavy weave of silk and so doesn’t evenly take up the dye liquor in the dye bath. For coloured duchess satins the silk yarn is normally dyed before it is woven.

Is there any danger of burning the silk with an iron?

Only if you leave a hot iron resting on it for an extended period of time!
But seriously, don’t be nervous of silk, it’s actually pretty tough stuff. But please do not wring it when it is wet.

What thread should I use to sew silk?

We use ordinary Gütermann threads. We don’t use pure silk thread as it tends to knot too easily and is very expensive.

My question is not listed here!

Please have a look at our How to Order section for more help, or contact us and we’ll do our best to answer your query.

Beckford Silk Ltd
Ashton Road
Beckford
Nr Tewkesbury
Gloucestershire
GL20 7AU

Tel: +44 (0)1386 881507

Email: Sales@beckfordsilk.co.uk 

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Beckford Silk
I find the helpfulness of the staff and speedy service and excellent quality at Beckford Silk outstanding and fantastic value for money.
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